Terms of service:
At Indo Pro Chile we prioritise offering a serious, transparent and friendly service, especially for our clients. So that our work can be carried out with a small margin of error, we are guided by the rules that we detail below. By hiring our services, you accept our terms and conditions. We offer a door to door service for our tours, picking you up and dropping you off at your lodging!
In order to guarantee your position, we ask you to make your reservation as early as possible. This way we will be able to check availability on our system and reserve the days you choose, and if we can’t we will send you a counteroffer with our available days. During high season (June to September) the availability for our tours fill up faster as we have a limited flow of daily operations.
Your reservation is non-transferable, meaning it is valid for the day and scheduled tour only. Cancel or modify free of charge up to 72 hours before the departure time of the scheduled tour. After this period it is not possible to modify or cancel your reservation and the reservation fee is nonrefundable if you decide to cancel.
Being an agency that seeks to give exclusive attention through small groups, we have a required minimum number of 2 people on each tour in order to cover costs. For this reason, in the event that other passengers cancel in the group and the minimum requirement is not met, it is possible we will not be able to carry out your tour. This doesn’t happen often, but it’s important you are aware.
Reservation fee value:
The value of this fee varies according to each service, as detailed below:
CLP $18.000 per service:
- Transfer In
- Transfer Out
CLP $18.000 per person:
- Santiago City Tour
- House of the Poet in Isla Negra
- Valparaíso and Viña del Mar
- Nostalgic Valparaíso
- Valle Nevado and Farellones
- The verses of Wine
- Andes Mountains Sunset
- Valle de Colina Hot Spring
- Andean Silence – Cajón del Maipo
- Laguna del Inca and Portillo
- In Situ and Laguna del Inca
- Transfer from Santiago to Ski Centers
- All the Wine Tours.
CLP $24.000 per person:
- A house in the Andes
- Exploring the Andes
- The Memory of Water
- SkiDay Valle Nevado
- Essential Andes – Maipo Canyon
- Embalse el Yeso Afternoon – Cajón del Maipo
Our values are fixed in Chilean Pesos, to make your reservation this value is converted to US Dollars according to the official conversion of the day, according to the Central Bank of Chile.
For payment from abroad, we work with the PayPal platform.
As for payment of the remaining balance for your tour, this can be done via the same PayPal platform, or cash on the day of each tour. This is paid directly to the responsible guide, in the amount indicated on your voucher. We accept Chilean Pesos, Euros and US Dollars at the daily rate.
Our tours will only be suspended if weather conditions prevent them from happening, or if local authorities close the access for security reasons. In this case, the tours will be rescheduled according to the availability or we will refund the reservation fee. In the case of rain, snowfall or other manifestations of unfavorable weather, after the evaluation of our technical team, the tours will be carried out in a normal way. It is not within our policies to refund the booking fee if the travellers themselves decide to cancel their tours due to climatic factors.
All of our vehicles comply with legal obligations to transport tourists. They are duly registered with the Chilean Ministry of Transport and have insurance per seat.
In addition, our tours that include Embalse el Yeso and horseback riding have also personal insurance for adventure tourism.
We use the following vehicles on our tours:
- Mercedes Benz Vito 2017
- Mercedes Benz Vito 2017
- Mahindra Scorpio 2015
- Mahindra Scorpio 2017
- Kia Grand Carnival 2015
- Peugeot Expert 2013
- Mitsubishi L200 2015
- Mitsubishi L200 2019
- Suzuki Gran Nomade 2015
We have a professional team committed to the work we do. We are a group of people passionate about telling the story that each landscape and cultural event has to offer.
We are not responsible for loss or theft of any type of personal objects during the tours. Take good care of your belongings. 🙏🏻